To make an appointment for in-person services, call 877.381.3570.
All Keyser locations are open! An appointment is required for in-person services. This helps us ensure a safe, healthy environment, while following public health protocols and guidelines to support social distancing. Learn about our Safe Service Experience here.
For those who prefer it, or if for any reason we can’t take care of you in person, we’re fully equipped to handle your insurance needs by video conference, email or telephone.
Hours of Service
Monday 8 a.m. to 5 p.m.
Tuesday 8 a.m. to 5 p.m.
Wednesday 8 a.m. to 5 p.m.
Thursday 8 a.m. to 5 p.m.
Friday 8 a.m. to 5 p.m.
We’re also available to help with insurance emergencies 24 hours a day, 7 days a week, 365 days a year — just as we’ve always been. For help with urgent personal or commercial insurance matters outside of normal business hours, call 877.381.3570 and choose menu option 7 to speak to a Keyser agent.
What to Expect
Before scheduling your appointment, we’ll ask you these questions.
- Have you tested positive for COVID-19 within the last 14 days?
- Are you currently experiencing or have you within the last 14 days experienced any acute respiratory illness symptoms, such as fever, cough or shortness of breath?
- Within the last 14 days, have you been in close contact with any person who has tested positive for COVID-19 or exhibited acute respiratory illness symptoms?
- Within the last 14 days have you or anyone you’ve been in close contact with traveled and also exhibited acute respiratory illness symptoms?
You should answer the questions for yourself and anyone else who will be part of the appointment. All appointment participants must answer “no” to all of the questions to schedule an appointment. This goes for our team members too. We answer these questions each day before we come to work. If someone reports COVID-19 symptoms or exposure, they stay home.
If we’re unable to schedule an appointment, we can try again after two weeks or we can take care of what you need via video conference, email or telephone.
When you arrive for your appointment, unless you’re told otherwise, please stay in your vehicle and call our receptionist to let us know you’ve arrived.
As you come into the office, please use the hand sanitizer that’s provided.
To reduce the number of people in our reception areas, please do not bring extra people to your appointment unless absolutely necessary. Children cannot be left unattended in waiting areas.
Please know, we appreciate how supportive you’ve been. We are doing all of this to keep people we care about — you, the people you go home to and the people we go home to — safe and healthy. If you have questions or concerns about your personal circumstances or anything else, please let us know.
Frequently Asked Questions