COVID-19

Since the onset of the COVID-19 pandemic, our priority has been the health and wellbeing of the Keyser team and our clients.

Timeline

At the end of March, while we suspended all in-person client services — Personal Insurance, Commercial Insurance, Employee Benefits and HR Consulting — our 10 locations stayed open and staffed by essential workers. At the same time, most of our team began working from home. While we’ve been taking care of you from our homes, updates were made to our office spaces and we made a plan for how we’ll work with you in a COVID-19 world. Our goal has been to create environments in which we all feel comfortable and can remain healthy.

Beginning July 1, Phase 1 of our agency Return to Work plan begins with Personal Insurance agents at Keyser locations once again working in our offices. In the very near future we will resume in-person Personal Insurance client services by appointment, and look forward to sharing information about how to schedule and what you can expect soon.

In-person Commercial Insurance, Employee Benefits and HR Consulting client services will resume over time and we look forward to sharing those details too.

Connecting with your agent

In the meantime, our business hours — Monday through Friday, 8 a.m. to 5 p.m. — are the same as before. During those hours you can contact us by telephone at 877.381.3570 or email. You can find team members’ email addresses here.

We’re also available to help with insurance emergencies 24 hours a day, 7 days a week, 365 days a year — just as we’ve always been. For help with urgent personal or commercial insurance matters outside of normal business hours, call 877.381.3570 and choose menu option 7 to speak to a Keyser agent.

But wait! There’s more!

An additional goal during this time — and always, really — is to equip you with information that helps you feel empowered and safe. We hope the resources linked below accomplish that.

If you have concerns about billing and payment due to COVID-19, please contact your agent right away to talk about your options.